The key issue for Singapore’s public sector is not safer messaging alone, but the dependency government services create on platform-level identity and abuse controls. Agencies should therefore make these capabilities explicit in vendor assurance and service design, especially where citizens are directed into third-party messaging channels.
The key issue for Singapore’s public sector is not safer messaging alone, but the dependency government services create on platform-level identity and abuse controls. Agencies should therefore make these capabilities explicit in vendor assurance and service design, especially where citizens are directed into third-party messaging channels.