Naming post-quantum cryptography readiness as one of three strategic pillars is the most forward-looking commitment in this interview. Post-quantum migration is a multi-year infrastructure project that most financial institutions have not yet begun, and banks that start now will have a significant lead over those waiting for mandatory regulatory guidance from MAS. The customer engagement pillar reflects operational reality: fraud prevention at the authentication boundary requires behavioral cooperation from customers, and banks cannot entirely substitute technical controls for that.
Naming post-quantum cryptography readiness as one of three strategic pillars is the most forward-looking commitment in this interview. Post-quantum migration is a multi-year infrastructure project that most financial institutions have not yet begun, and banks that start now will have a significant lead over those waiting for mandatory regulatory guidance from MAS. The customer engagement pillar reflects operational reality: fraud prevention at the authentication boundary requires behavioral cooperation from customers, and banks cannot entirely substitute technical controls for that.