The CRC's helpline-and-triage model addresses the correct first point of failure for SMEs during an incident: knowing who to call and what to do in the first hour. Most SMEs don't fail because they lack security tools. They fail because they have no practiced response process and no pre-established relationships with incident response providers. The subsidized CISO-as-a-Service element is structurally more significant because it addresses upstream risk assessment before incidents occur, but the execution risk is the supply of qualified providers who can serve primary-care-equivalent organizations at a price point the PSG co-funding makes viable.
The CRC's helpline-and-triage model addresses the correct first point of failure for SMEs during an incident: knowing who to call and what to do in the first hour. Most SMEs don't fail because they lack security tools. They fail because they have no practiced response process and no pre-established relationships with incident response providers. The subsidized CISO-as-a-Service element is structurally more significant because it addresses upstream risk assessment before incidents occur, but the execution risk is the supply of qualified providers who can serve primary-care-equivalent organizations at a price point the PSG co-funding makes viable.